1. What do I need to shop online?

Not much at all. At hoodMarket.com, We’ve kept things really simple:

1. You need to have a valid email address.

2. You need to sign-up in our store and then begin to shop. We’ll verify your details and have you shopping in no time at all.

3. Be sure to let us know if you’re registering as a business or an individual so that we can provide you with the most relevant deals and information. It’s really that simple, but please get in touch if you have any problems or questions by calling us on +26776100801 or Whatsapp on +267 77338090.

What are the requirements for a password?

Hoodmarket.com attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 8 characters in total. Try and create one that’s unique, but easy to remember. Don’t worry though, if you do happen to forget it, it’s not a car wreck. We’ll help you to retrieve it or reset it if you do.

Will my password expire?

Nope, your password will never expire, but can be changed at any time as we’ve explained above.

Is myhoodmarket.com website compatible with smart devices?

For sure! We’ve put in a lot of effort to ensure that our website is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple and android) If our website doesn’t look right on the device that you’re using, give us a call and we’ll see what we can do to sort it out.

Is online shopping safe?

At Hoodmarket, we take security very seriously. Rest assured that we’ve taken every precaution, using the latest security technology to ensure your personal details are safe and secure with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we partner with a leading payment processor.  In short, this means that we’ve done everything we can to ensure that your details are always safe and secure.

How can I see how much stock is available on the website?

Our website can provide an estimation of stock availability for delivery, based on the previous day’s closing stock. We do our best to source stock from our esteemed partners. For some products though that we may have to source for you, especially overseas, there may be cases where this may lead to extended lead times. We however will keep you updated on the progress of your order. (Please note that, as a rule, we do not reserve stock).

Can you guarantee stock? As we are competitively priced and our stock sells on demand, we cannot guarantee stock for everything on the website. However we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.

What products are available online?

Most general merchandise and liquor range displayed on the website is available for purchasing online. Currently, the following exceptions do apply:  Hazardous products, liquid petroleum products.

You’ll notice that our range is growing all the time and over time you will have thousands more products to choose from in the Computer and Electronics categories.

How much liquor can I buy online?

We have no limitations on liquor purchases. However, any purchase over 150 litres requires a valid liquor license. If you are purchasing in your private capacity, you will need to provide us with written approval from the Liquor Board.